FAQs
Q How do I book my break?
A Please see the Application procedure.
Q What age group does Princess Marina House serve?
A There is no upper age limit. The lower age limit is 18.
Q I am looking for a respite break. Is Princess Marina House a hotel or a nursing establishment?
A Princess Marina House is registered to provide personal care. Guests do not have constant one-to-one care, but our staff are on call 24-hours a day. Princess Marina House strives to give you a relaxing break in a holiday-type environment, rather than simply being a care home.
Q Do I need insurance?
A Yes. To ensure you have protection against the majority of incidents that can spoil or affect a holiday, all fully or partially self-funding guests and carers should take out travel insurance.
Q What time should I arrive and depart for my break?
A You should check in from 2 pm onwards. You must vacate your room by 10am on the day of departure. Early arrival or late departure may be possible by prior arrangement.
Q What will happen at check in?
A When you arrive at Princess Marina House you will be asked permission to take your photograph. This will be stored with your medical records in order to help us to ensure that we provide you with appropriate care.
We will then take you to your room and check the details of care with you.
The staff will also carry out a number of risk assessments with you to ensure that you can safely take part in the planned activities at Princess Marina House.
Q What do I do about my medication?
A Medication can only be dispensed at Princess Marina House if it is in the original packaging with correct typewritten or printed labelling. This must include the guest’s name, substance, strength and frequency of medication. This must correspond with dose and administration times in the medical certificate and sufficient stocks must be provided to cover the period of the break you have booked. Prescribed medication cannot be altered in any way (for example, by crushing).
Q Are there laundry facilities?
A There are facilities for laundry. There is a free laundrette and in-house laundry should you need assistance.
Q What’s included in the price of my short break?
A The following items are included in the price of your stay:
- All meals – these are breakfast, lunch, including packed lunches on excursions, and a three course evening meal, including tea, coffee and squash. Alcoholic drinks are available at extra cost.
- Towels and linen
- All activities, including evening entertainment
- Excursions to local places of interest
- Personal care
- Wheelchairs and scooters
- Entrance fees when on excursions
Q What’s not included in the price of my short break?
A Guests should note the following are not included in the cost of their stay:
- Travel/holiday insurance – all fully or partially self-funding guests and carers should take out travel insurance
- Transport to and from Princess Marina House
- Any extra food or drink purchased on excursions
- Drinks from the bar
- External services, such as hairdressing, supplied by people not employed by Princess Marina House
- Newspapers
Q Is smoking permitted?
A Smoking is not permitted in the buildings or vehicles and only allowed in designated areas in our grounds. Please note that we do not expect our staff or volunteers to help with guests’ smoking needs.
Q What happens if I lose or damage my property?
A Princess Marina House accepts no responsibility for lost or damaged property.